Yesterday, I wrote about how to plan using social media during your event. Today I want to give some insight into the benefits I saw from using social media at the event that I covered...     Continue Reading | Leave Comment

Recently, I had the opportunity to do some social media for an event.  This was the first time that my only focus was on taking photos and posting to social media.  Where do you begin to even plan social media...     Continue Reading | Leave Comment

On Wednesday I shared my pleasant experiences with staying at Hilton Grand Vacations in Orlando, Florida.  My husband and I felt very special by the way the employees always smiled, waved, and asked how our stay was.  It was clear that this organization knew what great guest service was and how to empower their employees to demonstrate it constantly...     Continue Reading | Leave Comment

Yesterday I talked about my experience with Hilton Grand Vacations in Orlando, Florida, and how my husband and I were blown away by the personal attention to details and the outstanding customer service that every single employee exhibited.  Every employee smiled, waved, and asked how our stay was.  They all had a name tag and said if we needed anything to let them know.  Security would greet us by name upon entering back on campus every evening.  The front desk would never let you wait more than a couple minutes in line, before calling for more attendants or managers even jumping behind the desk to get you what you needed...     Continue Reading | Leave Comment